Consumer Warning

Certain merchants who have businesses outside New Zealand are using their Websites to solicit sales of Roland instruments to customers in New Zealand. Similarly, some merchants within New Zealand who are not Roland New Zealand authorised dealers, may seek to resell via the internet Roland instruments acquired from such overseas sellers. Customers who are considering the purchase of any such Roland instrument sourced from a company outside of New Zealand should be aware of the following:

Potential Safety and Fire Hazards

Roland instruments that are not manufactured for sale and use in New Zealand may have different electrical specifications and may require modification to operate using New Zealand electrical current. The unauthorized modification of these instruments may constitute a safety hazard. In particular, the unauthorized modification of power supplies to conform to New Zealand Electrical Specifications may constitute a fire hazard. Moreover, the unauthorized modification of electrical wiring may void your homeowners fire insurance policy.

Non Safety Certification

All Roland instruments manufactured for use and sale in the New Zealand have been tested and approved to comply with consumer safety standards established by various product safety organizations. Non-New Zealand Roland instruments may not have this important safety certification.

Disputes Regarding Service, Warranty, Parts, and Returns

Non-New Zealand Roland instruments will not be covered by any Roland New Zealand warranties. Also, Roland New Zealand Authorized Service Centres may not perform modifications necessary for these units to operate in the New Zealand and may not stock parts required to service them. Roland New Zealand will therefore be unable to resolve disputes regarding service or warranty issues of products purchased from foreign merchants. You will have to contact the foreign merchant directly for sales, service, and warranty issues. Roland New Zealand will not be responsible for product or equipment returns. You will have to contact the foreign merchant directly to make such arrangements.

Disputes Regarding Non-Delivery and/or Improper Operation

Any disputes arising from the non-delivery and/or improper operation of these instruments must be settled with the foreign merchant from whom the product was purchased. Roland New Zealand cannot offer any assistance in negotiating any claims arising from these purchases.

Federal and Statutes

The unauthorized importation of Roland product may implicate various New Zealand statutes, including customs laws and consumer protection statutes. Roland products that are manufactured for sale and use in New Zealand provide our New Zealand customers with musical instruments that are of the highest quality, that meet and exceed rigorous product safety tests, and that are guaranteed by warranty to perform as indicated. Roland New Zealand Authorized Dealers are carefully selected for their commitment to superior customer service, before and after the sale. Therefore Roland New Zealand strongly recommend that customers purchase Roland instruments from local Authorized Roland Dealers.